Terms of service

Last Updated: August 2026

Welcome to Avera Living. These Terms & Conditions govern your access to and use of our website and the purchase of products from Avera Living Sdn. Bhd. (“Avera Living”, “we”, “us” or “our”).

By accessing our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. General

Avera Living offers bathroom furniture, bathroom vanity sets, cabinets, mirrors, basins and related home furnishing products through our website and other authorised sales channels.

We reserve the right to update, modify or replace any part of these Terms & Conditions from time to time. Any changes will take effect once published on our website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, materials, specifications, images and other information displayed on our website are accurate.

However, actual products may vary slightly from images shown due to factors including:

  • Lighting conditions during photography;

  • Screen and display settings;

  • Manufacturing batches;

  • Material characteristics;

  • Wood grain, stone pattern, texture and colour variation; and

  • Minor manufacturing tolerances.

Such reasonable variations do not necessarily constitute a product defect.

Customers are responsible for reviewing the product description, dimensions, material, colour and specifications before placing an order.

3. Natural & Material Variations

Certain materials used in Avera Living products may naturally or intentionally feature variations in colour, pattern, grain, texture or surface appearance.

In particular, sintered stone surfaces, wood-grain finishes and other patterned materials may not have an identical pattern or appearance across every unit.

Product photographs are intended to provide a reasonable representation of the product and should not be interpreted as a guarantee that every pattern, grain or shade will be identical.

4. Product Dimensions

Product dimensions stated on our website are provided as accurately as reasonably possible.

Minor variations may occur as a result of the manufacturing and measurement process.

Customers are responsible for ensuring that the selected product is suitable for their intended installation area, including sufficient wall space, plumbing position, access route and other site conditions before purchasing.

5. Pricing

All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.

Prices may be changed from time to time without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of obvious pricing, system or typographical errors.

Delivery, installation or other additional charges, where applicable, may be charged separately and will be communicated or displayed before completion of the relevant purchase where applicable.

6. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

  • A product is unavailable or out of stock;

  • Incorrect pricing or product information has been displayed;

  • Payment cannot be verified;

  • The delivery location cannot reasonably be serviced;

  • Fraudulent or suspicious activity is detected; or

  • An error has occurred in our website or ordering system.

Where payment has already been received for an order that we subsequently cannot fulfil, the appropriate refund will be arranged in accordance with applicable law and our policies.

7. Payment

Customers must provide accurate and complete billing and payment information when placing an order.

Orders will only be processed after payment has been successfully authorised or received, unless otherwise agreed by Avera Living.

Available payment methods may vary depending on the platform or payment provider used.

8. Order Changes & Cancellation

If you need to change or cancel an order, please contact Avera Living as soon as possible.

Once an order has been processed, packed, dispatched, specially ordered or otherwise prepared for fulfilment, changes or cancellation may no longer be possible.

Any cancellation or refund remains subject to our Return & Refund Policy and applicable Malaysian law.

9. Shipping & Delivery

Delivery availability, charges and estimated delivery times may vary depending on the customer's location, product size, order quantity and delivery requirements.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Customers are responsible for providing complete and accurate delivery information and ensuring that reasonable access is available for delivery.

Additional charges may apply where special handling is required, including circumstances involving restricted access, staircases, unavailable lifts or other delivery difficulties.

Please refer to our Shipping & Delivery Policy for full details.

10. Inspection Upon Delivery

Customers are encouraged to inspect the product and its packaging promptly upon delivery.

If there is visible damage, an incorrect item, missing component or other apparent issue, customers should contact Avera Living within the timeframe specified in our Return & Refund Policy.

Customers may be required to provide photographs, videos, packaging information, proof of purchase and other reasonable evidence to assist us in assessing the issue.

Where reasonably possible, customers should retain the original packaging until the product has been inspected and confirmed to be in satisfactory condition.

11. Installation

Unless expressly stated as included in the order, installation services are not included with the purchase of Avera Living products.

Customers are responsible for ensuring that products are installed correctly and safely by a suitably qualified or experienced installer where appropriate.

Avera Living will not be responsible for damage caused by improper installation, incorrect drilling or mounting, unsuitable wall conditions, incorrect plumbing connections, misuse, modification or installation that does not follow appropriate procedures, except where responsibility cannot legally be excluded.

Customers should inspect the product before installation. Installation of a visibly damaged product may affect our ability to determine whether the damage occurred before or during installation.

12. Returns, Refunds & Exchanges

Returns, refunds, replacements and exchanges are subject to our Return & Refund Policy and applicable Malaysian consumer law.

Eligibility may depend on factors including the nature of the issue, condition of the product, time elapsed since delivery and supporting evidence provided.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted.

13. Warranty

Certain Avera Living products may be covered by a product warranty.

Warranty coverage, duration, exclusions and claim procedures may differ depending on the product or component.

Please refer to our Warranty Policy and any warranty information provided with the relevant product.

14. Product Care & Usage

Customers are responsible for using and maintaining products appropriately.

Despite certain products or materials being described as water-resistant, moisture-resistant or suitable for bathroom environments, products should still be properly maintained and should not be subjected to conditions beyond their intended use.

Damage resulting from misuse, impact, improper cleaning, harsh chemicals, prolonged abnormal exposure, modification, improper installation or inadequate maintenance may not be considered a manufacturing defect.

15. Website Content

All content on the Avera Living website, including photographs, product images, graphics, logos, branding, text, layouts and other materials, is owned by or licensed to Avera Living unless otherwise stated.

Such content may not be reproduced, copied, distributed, commercially exploited or used without prior written permission from Avera Living, except where permitted by law.

16. Website Availability

We aim to maintain accurate and uninterrupted access to our website but do not guarantee that the website will always be available, error-free or free from technical interruptions.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

17. Limitation of Liability

To the extent permitted by applicable law, Avera Living will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control or from improper installation, misuse or unauthorised modification of our products.

Nothing in these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded or limited under Malaysian law.

18. Personal Information

Personal information submitted through our website will be handled in accordance with our Privacy Policy and applicable Malaysian data protection requirements.

Please refer to our Privacy Policy for further information regarding how we collect, use, store and disclose personal information.

19. Third-Party Services

Our website may use or link to third-party services, including payment gateways, delivery providers, social media platforms or other external services.

Use of those services may also be subject to the respective third party's terms and policies.

20. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute arising in connection with these Terms & Conditions or purchases made from Avera Living will be dealt with in accordance with applicable Malaysian law and the rights and remedies available to consumers.

21. Contact Us

If you have any questions regarding these Terms & Conditions, your order or an Avera Living product, please contact us through the contact details provided on our website.

Avera Living Sdn. Bhd.

Malaysia